Shipping and Returns
30-day Satisfaction Guarantee
If, for any reason, you are not completely satisfied with your purchase from getshaveworks.com you may return within 30 days the product(s) with your order number for a refund amount of the purchase less shipping. Shipping fees, including return shipping fees, are not refundable. We apologize, but returns or exchanges for purchases made at a retail outlet other than www.getshaveworks.com must be returned at that point of purchase.
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately at 1.866.268.4669. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
Return or exchange products purchased from other retailers?
Unfortunately, return and exchange services are only extended to customers that shop getshaveworks.com. We will evaluate manufacturing defects on a case by case basis. Please call our customer care team at 1.866.268.4669 and we will do our very best to assist you.
Backorders and Out-of-stock items
We do not take back orders on out-of-stock items. However, we are very diligent in letting our customers know when a popular item is back in stock. This is communicated via the Shaveworks e-newsletter.
All orders received after 12:30 pm EST will be processed the next business day. For example, if you select overnight shipping on an order that is placed at 1:00 pm EST, the order will be shipped on the next business day via overnight shipping.
Orders may be delivered to the above mentioned addresses however, tracking information will be limited once the package is outside United States for APO/FPO addresses.
Returns Mailing Address
Attn: Returns Department
560 Broadway, Suite 503, New York, NY 10012
Please include packing slip and order number. Please ship via traceable method such as UPS, Fedex, USPS with tracking.