Shipping + Returns
We currently do not offer shipping for International. We process orders Monday through Friday, excluding US federal holidays. Orders placed before 3:00pm EST will ship the same day. Orders placed on Saturday and Sunday will be processed on the following Monday. Orders are delivered within 2-5 business days from the order’s ship date.
We provide ground shipping and if you’d prefer a faster delivery, you have the option to select two day shipping.
If you’d like to cancel an order, you must cancel it before 3:00PM on the day you purchased. If you placed an order after 3:00PM you must cancel before 10:00AM the following day. Cancellations or delivery fee refunds cannot be processed after 3pm. You can cancel your order by sending an email to firstname.lastname@example.org with your order number or by calling our customer care at 1.866.268.4669.
If, for any reason, you are not completely satisfied with your purchase from www.getshaveworks.com, you may return within 30 days. You must provide the product(s) with your order number for a refund amount of the purchase. Shipping fees, including return shipping fees, are not refundable. Purchases, exchanges or returns made at a retail outlet other than www.getshaveworks.com, must be returned at the original point of purchase.
Returns Mailing Address:
Attn: Returns Department
15 Holt Dr.
Stony Point NY 10980
Please include packing slip and order number. Please ship via traceable method such as UPS, Fedex, USPS with tracking.
If your package was damaged in shipment by the carrier, retain the box and the merchandise and notify us immediately by phone at (866) 268-4669 or by email at email@example.com with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.